IT Documentation http://agronomy.ifas.ufl.edu/it-documentation Just another Agronomy Department, Institute of Food and Agricultural Sciences, University of Florida weblog Mon, 23 Apr 2012 19:21:20 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 IT Documentation http://agronomy.ifas.ufl.edu/it-documentation/2010/09/20/it-documentation-2/ http://agronomy.ifas.ufl.edu/it-documentation/2010/09/20/it-documentation-2/#comments Mon, 20 Sep 2010 18:04:00 +0000 Micah D Bolen http://agronomy.ifas.ufl.edu/it-documentation/?p=17
  • Network Folders Help
  • Network Printers Help
  • Help Request Procedure
    • ]]>     http://agronomy.ifas.ufl.edu/it-documentation/2010/09/20/it-documentation-2/feed/ 0     Help Request Procedure http://agronomy.ifas.ufl.edu/it-documentation/2010/08/02/it-documentation/ http://agronomy.ifas.ufl.edu/it-documentation/2010/08/02/it-documentation/#comments Mon, 02 Aug 2010 13:25:05 +0000 Micah D Bolen http://agronomy.ifas.ufl.edu/it-documentation/?p=11 In an effort to streamline Jimmy’s workflow for better efficiency while still providing the services needed, a new IT help request procedure is being implemented.

    Effective immediately, help requests should be submitted via the web form here: http://bit.ly/aQehpC.  If you have a true emergency (ex. computer crash, virus alert, etc.), then you may contact Jimmy directly by phone (352) 392-1811 x214 or e-mail jski@ufl.edu.

    Please note that each help request must be submitted via a separate request ticket.  Please do not send an entire list of requests in one help ticket.  Before sending a request, please check the department’s IT documentation to determine if your issue can be addressed through those means.  This documentation can be found at http://agronomy.ifas.ufl.edu/it-documentation/.  This navigation is also provided on the ticket request page.

    Jimmy will review these requests daily, and will notify you of a time when you can expect action and/or resolution to your issue.

    If you have any questions, please contact Theresa Moore (tmoore72@ufl.edu)

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